Warranty / Return Policy

For a limited period of one year, (365) days from the original date of purchase of the product; Eskuché will, at its option, repair or replace with new or refurbished product or parts, any product or parts determined by Eskuché to be defective. If your product is within one year of purchase, please fill out this warranty form.

LIMITATION ON DAMAGES: ESKUCHE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. DURATION OF IMPLIED WARRANTIES: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

Instructions: To obtain warranty service, you must deliver the product, freight prepaid, in either its original packaging or packaging affording an equal degree of protection to the ESKUCHÉ fulfillment center specified. A dated purchase receipt is required. If we determine the product is defective we will repair or provide a new like item, if available, and ship it back to you at no charge.

Returns & Refund Policy

We guarantee 100% satisfaction. However, if you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days.* Items must be in new, re-sellable condition.

Instructions for returning items are included with our packing slips in every shipment. Please complete the entire form on the reverse side of the packing slip, and ship your returned merchandise back to the address provided on the packing slip. We recommend using a shipping service that provides tracking for your package.

If you do not have this packing slip, please email is at CS@eskucheaudio.com.

Please reference your order number and include your request for return or exchange in the return shipment. *PLEASE BE ADVISED THAT CERTAIN ITEMS ARE NON-RETURNABLE. This includes any personalized items. If you have any questions about whether or not a particular item can be returned, please contact customer service prior to placing your order.

For a refund of the purchase price, items must be returned within 30 days from the date of shipment. Item(s) must be returned in new condition, in original boxes, and with all paperwork, parts, and accessories to ensure full credit. Please note that shipping charges will not be refunded for returned merchandise.

Notwithstanding, all returns to Eskuché for a merchandise refund will be at the sole discretion of Eskuché upon inspection. Evidence of wear, markings, and unsanitary appearance will disqualify a refund. If we deem the product un-sellable we will contact you with an option to have the item shipped back to you free of charge.

PLEASE NOTE: Personalized items (including customized iPods and personalized headphones) are not returnable. Software, and Electronic Media Products (CD's, DVD's, CD/DVD-ROMs, Computer Games, Software, and VHS Tapes) cannot be returned after they have been opened.

We ask that you do not return merchandise, which is damaged, defective, or different than what you ordered. If you received the wrong item, or if the item you received is damaged or defective please email us at CS@eskucheaudio.com.

If you are returning an item for a refund, please be aware that you will be refunded for the price of the item only. Original shipping charges and return shipping charges will not be refunded. If you are returning an item for an exchange, you will not be billed additional shipping charges for the shipment of the exchange item. If your shipment is deemed undeliverable for any reason, it may be returned to our warehouse. You will be automatically refunded for the price of the merchandise as soon as your order is scanned back into inventory. Shipping charges will not be refunded.

Please enter your product warranty information below. Thank you.

Fill out my online form.